Frequently Asked Questions

How do I make a booking?

To Book a Service– find the service you want, click the “BOOK A CLEAN” button, complete the form and choose to pay online or in cash! However if you feel like speaking to someone regarding anything you are unsure of, then please ring: 01189 076 199and the team are always happy to help!

What areas do you travel to?

We are predominantly based in Reading and Berkshire areas. However please let us know where you are and we can see if we can get someone out to you ASAP!

What if my area is not listed on your travel locations?

Get in touch with the member of the Team via email [email protected] or telephone 01189 076 199, we’d be happy to discuss your needs. If you’re not based too far from our service area, we can visit you for a small travel cost.

Will you come to anywhere I specify?

Of course! We pride ourselves in being a fully mobile detailing company. As long as you can enter your location on a map for us, a member of the team is ready for any environment. Whether you’re at home and want us to come to you, at work or at a business meeting, at dinner or a friend’s house or even at the cinema, vets, train station or school, we’ll come to you!

How do I change or cancel a booking?

To edit or cancel a booking, contact the team on 01189 076 199 or simply do it through the confirmation link sent to your email and mobile number!

Changes & Cancellations must be made more than 3 hours in advance.

Why should I book one of your services when the car wash down the road will wash my car for £10?

Not only do we pride ourselves in offering professional cleaning services brought to you, but all of our equipment and products are thoroughly tested to ensure that service you pick does not do any damage to your vehicle/cleaning area.

We take various steps to ensure that we are as environmentally friendly as we can be.

Your local car wash maybe be quick and cheap however how often are you left 100% satisfied with the service they have provided?

At Clean.It, all of our team have taken part in various courses and have the correct skills to ensure that the products we are using are not harmful and leave no permanent damage to your vehicle – except for an amazing clean!
However if you are unsure and would like to discuss any of the products we use, please ring 01189 076 199 or Email us now.

Can I add extra services to my car wash?

Of course you can! Currently we offer the following services which can be added to any booking:

  • Animal Dropping Removal
  • Pet Hair
  • Removal
  • Vomit Removal
  • Seat Shampoo
  • Scratch/Swirl Removal
  • Paint Revival
  • Machine Polish
  • Fall out removal
  • Aqua Coat
  • Tar Splatter Removal
  • And more

If you have seen  service and would like to add any extras, please let us know!

Please see the ‘Prices/Services’ page for more information and prices.

What is Snow Foam and why do you use it?

Snow foam is a high foaming detergent used at the pre-wash stage.
This chemical works by creating a thick, clingy foam that sticks to the surface of your car – similarly how snow does. However, unlike snow this thick foam increases the amount of time that the cleaning agents inside the snow foam are in contact with the dirt on the car’s surface. The foam then softens and encapsulates dirt and road grime, providing a far safer and easier wash.

What is Fallout Remover and why do you use it?

Fallout remover is a special product aimed at decontaminating your vehicle. It is an acid-free, pH-balanced chemical that decontaminates paint and wheels. It has the chemical ability to help remove iron oxide particles from a surface of your vehicle without having to remove them mechanically. These particles are loosened up via a chemical process that allows for them to be rinsed off safely.
You will visually see the reaction between the fall out remover and the containments on your vehicle as the chemical starts to turn purple!

What is Aqua Coat and why do you use it?

“Instant beading, instant protection”. Aqua Coat is a solution which is the quickest and easiest way to apply long lasting protection, with enhanced water beading to all exterior surfaces. Aqua Coat adds a protective layer of Si02 coating to all exterior surfaces right at the wash stage. This process can provide up to 3 months durability on your vehicle – and if that wasn’t enough, its bubble-gum fragrance smells amazing!

What is polish/wax and how long does this service take?

Polish is a product that helps to eliminate surface scratches, swirls, oxidation, dirt, and other minor imperfections.
Wax will prevent fading, discolouring, and oxidation which are common effects of sun damage. A coat of wax will also give your car a mirror like finish and make it shine
Polish and wax work together – polish will be used before wax, as it helps to restore auto paint that has lost its shine and wax provides a protective highly durable layer to maintain the resorted protection.
We cannot determine an exact time how long this service would take however after cleaning your vehicle using one of our services, we can then provide you with a more accurate answer.

What is a Machine Polish and how long would this service take?

A machine polish is a more in-depth polish which is completed by the use of a machine polisher to apply the chemicals. The head rotates on the machine at a constant speed and removes small amounts of clear coat or paint from the surface, cutting through and eliminating the imperfections in the process.
Similar to the hand wax/polish question, we will have to assess your vehicle before we can provide you with an accurate time, however the results from this service are amazing!

What is the benefit of a machine polish?

By using a machine polisher it helps in removing oxidized paint. It is also known to make surfaces smooth. A machine polish can also help in conditioning the paintwork so that it does not dry, crack and peel thus providing long lasting protection and amazing results!

What are Scratches and Swirls?

Swirl marks are simply super fine scratches on a paint surface. They are most commonly caused by wiping your car with a dry towel (typically when it’s dusty). Improper washing and drying techniques are culprits as well – like how they do at the £10 car wash! It’s easy to mar paint surfaces with microscopic scratches.
If you require further proof of scratches and swirls marks left within your paint work, please inform one of our team and they can show you on your vehicle- you will be amazed.If you require any swirl or scratch marks to be removed from your paintwork, please let us know and we can inspect your vehicle thoroughly to give you the best possible quote for this service.

What is Ceramic Coating?

Ceramic coating is a liquid polymer that is applied by hand to the exterior of a vehicle. The coating chemically bonds with the vehicle’s paint, creating a highly durable long lasting layer of protection.
This process enhances the reflective properties of your car’s paint and clear coat, adding to the depth and clarity of your paint. A Ceramic Coating will also add value to your vehicle.
The process typically takes anywhere between 1-5 days depending on the condition of your paint, the size of the vehicle and the packages you select.
This service will leave you lost for words!

Please contact us for more information on this service.

Why attach a picture in your ‘Book a Clean’ page?

This is not necessarily required however by attaching a picture of your vehicle or area that needs a clean, this will give us a clearer understanding of your cleaning needs and what needs to be done. We can then determine which cleaning package will be best for you!
However, once a package is booked in, the vehicle will still require a thorough inspection before any work is carried out so we can ensure that we are offering the best possible service for you!

If you have any other questions/queries that are not outlined within this page, please Contact Us now!

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